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1st/2nd Line Engineer
Essential Skills
- Ability to communicate with a range of both technical non-technical persons
- Good working knowledge of Windows desktop environments, Windows 7 and 8 including installation of operating systems
- Basic Active Directory user management (user creation, deletion, password resets)
- Knowledge of file sharing, permissions and security
- Ability to troubleshoot connection issues with PCs, printers, speakers and projectors
- Printer management and basic repairs (changing of toner cartridges, paper jams, etc.)
- Mac OS X Support
Additional skills preferred but not essential
- Windows Server 2013
- Remote connectivity
- Cloud technologies including Google Apps and Office 365
- Basic understanding of switches and firewalls
3rd Line Engineer
Essential Skills
- A good working knowledge of different server architectures and hardware
- Strong Microsoft Windows Server platform, Exchange and Active Directory skills
- Strong understanding of networking (Layer 2 and 3, VLANs, Routing, DHCP, DNS)
- Knowledge of wireless networking technologies and standards
- Knowledge of cloud based technologies and services
- Knowledge of virtualisation technologies (VMWare, Hyper-V)
- Ability to manage disaster recovery and backup solutions
- Knowledge of firewall strategies and security implications
- Ability to manage projects and timelines
- Good problem solving skills
Additional skills preferred but not essential
- Ability to communicate with a range of both technical non-technical persons
- Windows Server 2013
- Remote connectivity
- Cloud technologies including Google Apps and Office 365
- Basic understanding of switches and firewalls
Web Developer
Essential Skills
- Ability to fluently code PHP
- Experience with object-oriented PHP
- Experience with XHTML, HTML
- Experience with CSS, JavaScript and associated technologies
- Knowledge of relational databases and MySQL
Additional skills preferred but not essential
- Knowledge of MVC/MVP design patterns
- Knowledge of Agile development practices
- Familiarity with server-side architectures and the LAMP stack
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Mobile App Developer
Essential Skills
- Familiarity with SDKs of at least one of iOS or Android
- Knowledge of Agile development practices
- Ability to work well in a cross-functional team
- Knowledge of SQLite, MySQL or similar database management system
- Good understanding of object-oriented programming and design patterns
Additional skills preferred but not essential
- Experience with multiple web APIs (SOAP, REST, JSON, XML)
- Knowledge of latest APIs to bring the most up to date features to applications
- Experience in usability and user goal based design
Software Engineer
Essential Skills
- Experience in at least one mainstream programming language (C#, Java, Objective-C etc.)
- Knowledge of Agile development practices
- Familiarity with software design practices, including the use of UML
- Good understanding of object-oriented programming and design patterns
- Familiarity with database interaction techniques
Additional skills preferred but not essential
- Experience with multiple modern IDEs
- Familiarity with multiple software testing methodologies (Unit Testing, Integration Testing etc.)
- Experience in usability and user goal based design
Director of IT
Candidates must be able to:
- Coordinate the processes of deployment, monitoring, maintenance, development, upgrade, and support of in-house IT systems, websites, hardware, software, telephones, and peripherals
- Project manage the implementation and integration of network changes and infrastructure upgrades
- Communicate effectively with executive management and all users of information services and systems
- Manage and develop first line IT staff, including, training, evaluation, guidance, discipline
- Develop standard operating procedures and best practices, including providing written protocols and guidance to other staff and to end-users
- Administer the provision of IT Support for up to 500 users
- Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements
- Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review
- Develop and implement IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision
Additional Skills
- Ability to manage multiple concurrent projects and to prepare reports and recommendations
- Excellent verbal and written communication skills
- Strong project management, organizational and time management skills
- Strong people management skills
- Excellent problem-solving, analytical and evaluative skills
Senior Network Engineer
Essential Qualities
- A good working knowledge of different server architectures and hardware
- Strong Microsoft Windows Server platform, Exchange and Active Directory skills
- Strong understanding of networking (Layer 2 and 3, VLANs, Routing, DHCP, DNS)
- Knowledge of wireless networking technologies and standards
- Knowledge of cloud based technologies and services
- Knowledge of virtualisation technologies (VMWare, Hyper-V)
- Ability to manage disaster recovery and backup solutions
- Knowledge of firewall strategies and security implications
- Ability to manage projects and timelines
- Good problem solving skills
- Proven track record working in IT networking for 5+ years
- Extremely strong understanding of Network technologies and standards
- Strong working knowledge of a range of hardware including: Cisco (esp. ASA), HP, Juniper, Dell, HP, Checkpoint, WatchGuard
- Strong working knowledge of routing and switching technologies (Including a thorough understanding of VLANs, QoS routing protocols, Spanning Tree and Network Access Protection and how this would impact on the implementation of a network)
- Ability to install, configure and troubleshoot site wide networks with multiple switches in multiple locations.
- Understanding of wireless technologies including wireless standards, frequencies, cross-channel interference, encryption options and security.
- Working experience using Radius as an authentication profile.
- Strong working knowledge of the configuration of firewalls and security implications of different configurations.
Additional skills preferred but not essential
- Experience with multiple modern IDEs
- Familiarity with multiple software testing methodologies (Unit Testing, Integration Testing etc.)
- Experience in usability and user goal based design
- Network qualifications such as CCNA / CCNP / CCIE
- Understanding of VoIP and the specific network conditions that VoIP requires
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